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Traveling should be the least stressful part of your trip.

INFO

Traveling should be the least stressful part of your trip.


INFO

Who Can I Call for Information and Assistance?

The County of Sonoma Adult and Aging Division operates an Information and Assistance line 707-565-INFO (4636). The phone is answered Monday through Friday from 8 am to 5 pm. Speak with a Social Worker in English or Spanish to receive information on programs and services for adults 60 years or older. You can also check for resources online by visiting the Sonoma County Aging & Disability Resource Hub.

How Do I Navigate this Website?

Please keep in mind that all of the links to transportation providers will take you to agency websites outside of the Sonoma Access website. To return to the Sonoma Access website from an outside agency you will need to click on the back arrow located in the upper left hand portion of your computer monitor.

Sonoma Access Resources

511.org is a one-stop resource for up-to-the-minute Bay Area traffic, transit, carpool, bicycling, and parking information. The Trip Planner feature will provide route options and fares for public transportation options.

Google Transit allows you to identify public transportation options while also filtering for wheelchair accessibility. Click HERE to understand how to access the “wheelchair accessible” routes in Google’s transit navigation.

Go Sonoma has information about Sonoma County transportation: https://gosonoma.org/

How Are Providers Added to this Site?

The Area Agency on Aging (AAA) maintains the Sonoma Access website. AAA also maintains the Sonoma County Aging & Disability Resource Hub to enhance public access to information about resources available to Sonoma County older adults and adults with disabilities.

The inclusion of any organization, agency or service on this site does not imply or constitute an endorsement or recommendation, nor does exclusion imply disapproval. The AAA neither guarantees nor makes any representations as to the accuracy or completeness of the information contained on this site.

The County of Sonoma does not claim responsibility for any actions taken by any of the organizations or agencies included on the Sonoma Access site. Under no circumstances shall the County of Sonoma or its employees be liable for any direct, indirect, incidental, special, punitive or consequential damages which may result in any way from the use of the information included on the Sonoma Access website.

What is a Clipper Card?

You can use the Clipper Card on all Sonoma County Transit and Bay Area transit services. Information on the Clipper Card can be found here: https://www.clippercard.com/index.

How Do I Learn to Use a Bus?

For information on learning how to ride (travel training) on the various bus services in Sonoma County call:

Sonoma County Transportation Authority operates Go Sonoma, https://gosonoma.org/, public bus routes and trip planning can be found here: https://gosonomatransit.org/.

How Can I Access Information on the Local Transit Systems?

For Transit information call:

For information on local transit operators and trip planning by bus, visit https://gosonomatransit.org/.

What Is ADA Paratransit Service?

The Americans with Disabilities Act (ADA) was signed into federal law in 1990. The ADA prohibits discrimination against persons with disabilities in the areas of employment, public services such as transit, public accommodations, private services, and telecommunications. The ADA requires all public transit operators to provide a special service to eligible individuals living with a disability and elderly individuals whose disabilities prevent them from using lift-equipped public transit. The special service, called “paratransit service,” is required by the ADA to complement fixed route public transit service. For this reason, it operates at similar times and in similar areas (defined by the ADA as a minimum of three-quarters of a mile on either side) of existing public fixed route transit, non-commute bus and van routes. Transit agencies may require an in-person interview or application to determine eligibility for Paratransit service.

Who Is Eligible for Sonoma County Paratransit Services?

In order to receive service, all paratransit passengers must be ADA certified by completing an application or in-person evaluation. To schedule an appointment for evaluation call (707) 541-7180.  Criteria may include:

  1. You are unable to independently board, ride, or exit an accessible transit bus, a fixed route van, or similar transit vehicle because of your disability.
  2. You are able to independently board, ride, and exit an accessible bus, but accessible bus or van equipment has not been assigned to your route, or a bus or van lift cannot be deployed at your stop. (Please note: All Sonoma County, Petaluma, Santa Rosa, and Healdsburg Transit buses and vans are lift-equipped.)
  3. You are unable to travel to or from a transit stop because of your disability.

ADA eligible visitors from outside the Bay Area may also use paratransit service. Visitors will be eligible for any combination of 21 days of service during any 365-day period beginning with the visitor’s first use of Bay Area paratransit service.

How Can I Obtain a DMV Handicap Placard?

Click HERE for the Department of Motor Vehicles.

Language Taken from the DMV Site: “You may qualify for a Disabled Persons (DP) placard or license plates if you have impaired mobility due to having lost use of one or more lower extremities, or both hands, or have a diagnosed disease that substantially impairs or interferes with mobility, or one who is severely disable to be unable to move without the aid of an assistive device. You may also qualify if you have specific, documented visual problems, including lower-vision or partial sightedness.”